AutoClaims Direct’s unique business model fuels growth



Jan 01, 2010

AutoClaims Direct has been on a meteoric 1,100 percent growth trajectory over the past five years and was recently selected to Inc. Magazine's prestigious list of the fastest-growing privately held companies in America.

The company ranked 14th nationally in the Insurance category and was No. 33 in all industries from the San Diego Metro region. AutoClaims Direct is a claims services and business solutions provider for the auto insurance claims industry.

The company’s team of claims professionals, meshed with its industry-leading claims management technology solution, provide a timesaving, efficient platform. The firm’s advanced technology and business methods allow insurers throughout the country to leverage its tech savvy suite of cutting-edge services to streamline their own internal operations.

"Our growth can be attributed to three basic focal points," said CEO Ernie Bray. "Hire the best people, maximize your technological solutions and maintain a tireless work ethic."

Also integral to the success of the corporation are Chief Technology Officer Adam Nazar and Vice President Tara Esquivel.

"Collectively, we form the core nucleus of AutoClaims Direct, and have made this company what it is today," said Bray, a 15-year insurance professional whose wife also is an executive with the firm.

What makes AutoClaims Direct unique is the company’s willingness to utilize unorthodox methods to fuel growth and employee job satisfaction. The company adopted a "green virtual office" five years ago before being green was fashionable.

"We are able to achieve some amazing accomplishments with the use of our technology. First and foremost we are, for the most part, a paperless company. With the exception of items that periodically must be sent via the postal service, we work in a paperless internal environment," Bray said. "Secondly, without a large brick and mortar operation we are able to hire and retain the best talent across the country regardless of their location, eliminating unnecessary overhead and lengthy office commutes. Thirty percent of our virtual office staff is based right here in San Diego County and we plan to grow that percentage even higher."

The executives at AutoClaims Direct are huge proponents of utilizing new and emerging technology, which includes video conferencing, instant messaging and an array of social media tools to create a web of communication that often exceeds the network of a traditional office setting. The company’s employees are compensated at a higher level than the industry average, creating good morale.

During economic downturns, many companies overlook their most valued asset: Their staff. Instead of looking to reduce employees, AutoClaims Direct takes the opposite approach.

"We concentrate on offering additional training programs and professional development in order to increase our team’s job-related expertise. This training initiative has paid tremendous dividends by raising the overall employees’ knowledge and skills base, which ultimately means our clients receive even better service," Bray said.

Bray is a recognized expert in the insurance claims industry and a published author of various trade journals. He is a member of the Society of Claims Law Associates, American Bar Association, Risk & Insurance Management Society, Carlsbad Chamber of Commerce and the Carlsbad Charitable Foundation.

Bray and his wife also support the Challenged Athletes Foundation, Batiquitos Lagoon Foundation and Friends of Carrillo Ranch.

AutoClaims Direct:
1 (888) 403-4223
www.autoclaimsdirect.com



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